Team Viking Privacy Policy

Effective date: October 29, 2026 · Last updated: October 29, 2026

1. Who we are

Viking CIP Ltd. o/a Team Viking (“Team Viking”, “we”, “us” or “our”) provides industrial cleaning services, including chemical cleaning, high-pressure cleaning, fluid hauling and industrial tank cleaning. Our head office is at 960 Boulder Blvd, Stony Plain, Alberta T7Z 0E6, Canada.

This policy explains how we collect, use, disclose and protect personal information when you visit our websites, use our web forms or apps, call, email or text us, apply for a job, visit our sites, or do business with us. It applies to clients and their personnel, prospective clients, suppliers and subcontractors, job applicants, visitors and anyone else who contacts us. Our employees’ personal information is also covered by our internal employee privacy practices.

2. Our commitment

We handle personal information in line with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, British Columbia’s Personal Information Protection Act. We follow Canada’s Anti-Spam Legislation (CASL) for electronic messages. Where we operate outside Canada, we follow the privacy and messaging laws that apply there.

3. Personal information we collect

• Contact and identity details: name, job title, employer, business address, email address, and office and mobile phone numbers.
• Service and business records: work requests, site locations and access details, quotes, contracts, purchase orders, invoices, service and job records, and feedback.
• Communications: the content and details (date, time, phone number, delivery status) of calls, voicemails, emails and text messages exchanged with us. This includes your communication preferences and records of when and how you opted in to or out of text messages.
• Recruitment information: résumés, applications, work history, qualifications, certifications, training records and references you provide, and the results of any pre-employment checks you authorize.
• Health, safety and site access information: site orientation, sign-in and training records, and incident or near-miss information needed to keep people safe and meet legal and client requirements.
• Website and technical information: IP address, browser and device type, pages visited and referring pages, collected through cookies and similar technologies, plus anything you submit through our web forms.

We do not knowingly collect personal information from children. Our websites and services are intended for businesses and adults.

4. How we collect it

We collect personal information directly from you (web forms, phone, email, text message, in person, contracts and job applications). We also receive it from your employer or organization (for example, a client naming a site contact), from references and screening providers you authorize, from publicly available business sources, and automatically when you use our websites.

5. How we use it

We use personal information to:

• respond to inquiries and requests for quotes;
• plan, schedule, perform, invoice and support our services;
• communicate about jobs, crew arrival, site access, schedules, safety and service updates;
• recruit, assess and onboard candidates;
• manage our health, safety, environment and quality programs and meet regulatory, insurance and client prequalification requirements;
• maintain business records and protect the security of our people, sites and systems;
• improve our websites and services; and
• meet legal obligations, or for any other purpose you consent to.

We do not sell, rent or trade personal information.

6. Consent

We collect, use and disclose personal information with your consent, except where the law allows or requires otherwise. Consent may be express (for example, ticking a box or signing a form) or implied by your actions (for example, handing us your business card or contacting us). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences, such as being unable to provide a particular service.

7. Text messaging (SMS/MMS)

Team Viking may send and receive text messages to provide service, support and operational communication. This section applies to every text messaging service and phone number we use, now or in future.

How you opt in. You can agree to receive text messages by:

• submitting our Communication Preferences form at https://privacy.teamviking.com/sms, or another Team Viking web form, and choosing to receive texts;
• giving written consent on a Team Viking form, such as a client, job application or onboarding form;
• giving verbal consent to a Team Viking representative, which we record; or
• texting a Team Viking number first, or texting START, in which case we reply on the topic you raised.

Consent to receive text messages is not a condition of purchasing any service or of employment.

What we collect and why. We collect your mobile number, name, the content and timing of messages, and a record of your consent and any opt-out. We use this information only to run our messaging program, respond to you and keep consent records.

Our full Text Message and Email Terms are at https://privacy.teamviking.com/sms-terms.

8. When we share personal information

We share personal information only as needed for the purposes in this policy:

• Service providers that support our business, such as IT and cloud hosting, communications and messaging, field service management, online forms, payroll and benefits, insurance and professional advisors. They may use the information only to provide services to us and must protect it.
• Clients, where needed to deliver services, for example crew members’ names, qualifications and training records for site access and prequalification.
• Contractor prequalification and compliance platforms that our clients require us to use.
• Regulators, law enforcement and others when required or permitted by law, or to protect the safety of people or property.
• A successor business in connection with a merger, financing, sale or reorganization, under confidentiality obligations.
• Anyone else, with your consent.

All sharing described in this section excludes mobile opt-in data and text messaging consent, which are never shared.

9. Service providers outside Canada

Some of our service providers store or process personal information outside Canada, including in the United States, for the purposes in section 8 (hosting, communications, messaging, online forms and business software). While outside Canada, that information is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. For written information about our policies and practices for service providers outside Canada, or questions about how they collect, use, disclose or store personal information, contact our Privacy Officer (section 15).

10. How long we keep it

We keep personal information only as long as needed for the purposes it was collected for and to meet legal, regulatory, insurance, contractual and business requirements. Consent and opt-out records are kept as long as needed to honour your choices and demonstrate compliance. When information is no longer needed, we securely destroy it or make it anonymous.

11. How we protect it

We use administrative, physical and technical safeguards suited to the sensitivity of the information, including role-based access, multi-factor authentication, encryption in transit, managed devices and staff training. Access is limited to people who need it for their work. No method of transmission or storage is completely secure, so we review our safeguards regularly.

12. Cookies and our websites

Our websites may use cookies and similar technologies to operate the site, remember preferences and understand how visitors use it. You can block or delete cookies in your browser settings, though some features may not work without them. Links to other websites are governed by those sites’ own privacy practices.

13. Your choices and rights

You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent. You can opt out of text messages by replying STOP, and out of optional emails by using the unsubscribe link in the email; you can change either choice on our Communication Preferences page or by contacting us. We respond within the time required by law and may need to verify your identity. Where the law allows or requires us to refuse access, we will explain why.

14. Privacy breaches

If a security breach involving your personal information creates a real risk of significant harm, we will notify you and the appropriate privacy commissioner as required by law.

15. Contact us

Send questions, requests and complaints to our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta, the Office of the Privacy Commissioner of Canada or, for British Columbia matters, the Office of the Information and Privacy Commissioner for British Columbia.

16. Changes to this policy

We may update this policy from time to time. The current version is always posted at https://privacy.teamviking.com with its effective date. Where changes are significant, we will take reasonable steps to let affected people know.